Customized Home Solutions
Customized Home Solutions ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us through our website, forms, advertisements, or any communication channels, including SMS.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, address
Project Details: Home remodeling interests, service needs, and preferences
Website Usage Information: IP address, browser type, browsing behavior, and cookies
Communication Data: SMS messages, email correspondence, and call history
2. How We Use Your Information
We use the information collected to:
Provide remodeling estimates and fulfill service requests
Schedule consultations and communicate with you about your project
Send updates, reminders, and promotional messages via SMS, email, or phone
Analyze website behavior and improve marketing efforts
Comply with legal or regulatory obligations
3. SMS Communication and Consent
By submitting your contact information through our website, forms, advertisements, or in-person interactions, you consent to receive SMS communications from Customized Home Solutions. These may include:
Appointment confirmations and reminders
Service updates and project follow-ups
Promotional offers or company announcements
Message and data rates may apply. You can opt out at any time by replying STOP to any text message. For help, reply HELP or contact us directly at [Insert your contact email or number].
4. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
Trusted third-party vendors (CRM platforms, SMS providers, website analytics tools) solely for business operations
Legal or government authorities if required to comply with applicable laws or to protect our rights
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no data transmission or storage system can be guaranteed to be 100% secure.
6. Your Privacy Rights
You have the right to:
Access and review the personal information we have collected
Request correction or deletion of your information
Withdraw consent or opt out of communications at any time
To make such requests, please contact us at:
📧 [Insert contact email]
📞 [Insert business phone number]
7. CCPA Privacy Rights (California Residents)
If you are a California resident, you have the right to:
Know what personal information we collect and how we use it
Request disclosure of the specific data we have collected about you
Request that we delete your personal information
Opt out of the sale of your personal information (note: we do not sell personal data)
You may exercise these rights by contacting us using the information provided above.
8. GDPR Compliance (EU/EEA Residents)
If you are located in the European Union or European Economic Area, you have the right to:
Access, correct, or delete your personal data
Withdraw your consent at any time
Restrict or object to the processing of your data
Request data portability
Lodge a complaint with your local data protection authority
Our legal basis for processing your data includes consent, performance of a contract, and compliance with legal obligations.
9. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to analyze usage patterns, improve website functionality, and tailor user experiences. You may manage your cookie preferences through your browser settings.
10. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted to this page. Continued use of our services after changes are made constitutes your acceptance of the updated policy.